Poolcity-8ball

Privacy Policy

Last Updated: [ [ January 8 ] 2025 ]

Only applicable if you are in Canada, Philippines or Australia

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Please note that this privacy policy (“Privacy Policy”) only applies to the Poolcity-8ball (“Game”) and the related interactive activities and events (“Events”) (together, the “Service”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found here.

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Proxima Beta Pte. Limited.

SUMMARY

Here is a summary of the information contained in this Privacy Policy. You can find more detail by clicking ‘More Information’.

*What information do we need to be able to provide the Service?*	· If you register an account for or log in to use the Service, we will need some information from you to set this up. This includes a username and an IP address. We will generate an Open ID, which is an internal ID for your account. Depending on your use of the Service and the jurisdiction where you are based, you may also need to provide some additional information to help us set up your account. · If you choose to set up your profile using a social media account, we collect information provided by your social media account service provider to automatically generate your profile, such as name, user ID, and social platform avatar. · To maintain the smooth operation of the Service (which includes activities such from addressing bugs or malicious activity through to improving functionality), we will process customary device and network information (such as IP address, connection speed, device specifications, as well as app- and OS-generated identifiers). · If you need to get in touch with us, we will retain some information (such as your email and any screenshots you send us) so that we can review and respond to your concerns. · To provide you with Events, we process various information, such as identifying information, device and network information, financial information, gameplay and interaction data, media and additional data, and survey information.	More Information.
*How will we use your information?*	· We use your information to set up your account, enable you to use the Service, ensure the safe and secure operation of the Service, address bugs, optimise and improve the Service, protect users, monitor the performance of the Service, enable transactions and to comply with our legal obligations and enforce our legal rights.	More Information.
*Who do we share your information with?*	· We use third parties and work with our affiliates to help us deliver the best possible experience (such as needed to back up your progress as well as for customer support and payment processing). · All third-party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Service (i.e., to fulfil the purpose(s) described above). · In some cases we may be required by a court or be under a legal obligation (such as a valid search warrant or subpoena) to disclose certain information.	More Information.
*Where do we process your information?*	· We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy. · We have servers for the Service in Singapore, United States and Ireland. The servers applicable to your use of the Service will depend upon your location. We also have support, engineering and other teams who may support the Service, including from Singapore and the People’s Republic of China.	More Information.
*How long do we keep your information for?*	· Unless otherwise required or permissible by applicable laws, we retain your information for the period during which you maintain an account for the Game, or for so long as the information is needed to fulfil the purpose for which it was collected (as further described in this Privacy Policy). We then delete or anonymise such data, in accordance with applicable laws.	More Information.
*How can I exercise my rights over my information?*	· Certain jurisdictions offer users specific rights with respect to their information, so you may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your data.	More Information.
*How will we notify you of changes?*	· Changes to this Privacy Policy will be posted here. We will also notify you of changes in accordance with relevant legal requirements.	More Information.

Events

Our Service offers a dynamic and engaging experience through a variety of interactive and frequently updated activities, collectively known as "Events." These Events come in different forms, including:

· Seasonal and themed events: Themed around real-world holidays or seasons, offering limited-time game modes, exclusive skins, or other rewards.

· Tournaments, Contests, and eSports events: Featuring high-stakes competition with cash prizes, in-game rewards, and bragging rights.

· New content releases: Introducing new characters, maps, or game modes, available for a limited time or unlocked through specific challenges.

· Community challenges: Collaborative goals requiring players to work together, such as defeating a certain number of enemies or completing a specific number of matches.

· Crossover events: Offering exclusive content based on collaborations with other franchises or brands.

· Battle passes or season passes: Providing access to exclusive content and rewards over a set period.

· In-game sales or promotions: Limited-time offers on in-game items like skins, characters, or currency.

· Lore events: Special missions, quests, or game modes that reveal more about the game's world and characters.

· Limited Time Modes (LTM): Unique game modes available for a short period of time.

· Anniversary and milestone events: Celebrating service anniversaries or other significant achievements.

· Player Milestone Events: Recognizing player achievements such as reaching certain levels or ranks.

· Community Vote/Comment Events: Allowing players to vote on new features, characters, skins, or other game elements.

· Login events: Rewarding players for logging in during the event period.

· Leaderboard events: Competitive events where players earn points through gameplay and top players receive exclusive rewards.

· Livestreaming events: Live broadcasts featuring influencers, or pro players playing the game.

· Surprise events: Unpredictable activities like flash sales or sudden boss fights.

· Surveys

· Other events: sweepstakes, giveaways, lucky draws, and more.

By participating in these Events, you may receive various prizes and rewards, such as in-game currency, exclusive skins, special items, titles, experience boosts, cash prizes, gaming hardware, game codes, merchandise, event tickets, recognition, exposure, or other event-specific rewards.

Welcome to Poolcity-8ball!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with Poolcity-8ball (the “Game”) and the related interactive activities and events (“Events”) (together, the “Service”), and sets out your choices and rights in relation to that information. Please read it carefully – it will allow you to understand how we collect and use your information, and how you can control it.

Please note that this Privacy Policy only applies to the Service. If you use any other products or services please refer to the privacy policy for that particular product or service.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging how we process your personal information as described in this Privacy Policy.

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Proxima Beta Pte. Limited (“we”, “us”, “our”).

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found here.

1. Children

Children must not use the Service for any purpose, except where their parent or guardian has provided lawful consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 18 years old; or in the case of a region where the minimum age for processing personal information differs, such different age.

Other than as provided above, we do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without lawful consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us.

Region in which the user is located	Minimum age of the user
Australia	18
Canada	13
Philippines	18
Mexico	18
Indonesia	18

2. How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why, as well as the legal basis under which we process your personal information (where applicable under data protection laws).

Personal Information	Use	Legal Basis (where applicable)
Information you provide to us (either directly or through a third party)
Account registration information: If you choose to log in via your social media account: o Facebook: Facebook ID, Facebook nickname, social platform avatar, Open ID, ticket o Google Play: Google ID, Google nickname, social platform avatar, Open ID, ticket o Apple account login: Apple user ID, Apple nickname, social platform avatar, Open ID, ticket Ÿ Guest login: UUID and Open ID	We use this information to create your account for the Service in accordance with your request.	Necessary to perform our contract with you to provide the Service.
Friends list (Facebook, Google): Ÿ Your friends’ Facebook or Google user ID, nicknames, social platform avatars, ticket, and Open ID We only process this information momentarily and do not store this information on our servers. This information is stored on your device.	We use this information to allow you to connect with friends on Facebook and Google and share Service content.	Necessary to perform our contract with you to provide the Service.
Data Subject Request Ticket Information: Ÿ Information of the data subject: Your country/region, alias or name, email address, user ID, information related to your Service account (such as in- Service screenshot(s), account registration date, login method and/or connected social media accounts, cash/token/points balance information), any other information necessary for identity verification or to respond to your request. Ÿ Information of requestor (if submitting on behalf of data subject): Requestor's name, email address, requestor's relationship with user, proof of identity, proof of user's identity, requestor's authority, any other information necessary for identity verification or to respond to your request Ÿ Communications with you relating to your data subject request ticket and any other information provided by you.	When you submit a data subject request ticket (or someone submits a request on your behalf), we collect this information to: Ÿ verify your identity (and, if applicable, the requestor’s identity if different from the data subject); and Ÿ evaluate, respond to, process, and communicate with you regarding your data subject request.	Necessary to comply with a legal obligation.
Compliance Information: date of birth, Open ID, country/region, email address of parents, and IP address. We only process your date of birth and IP address momentarily and do not store such information on our servers. This information is stored on your device.	We use this information to verify your eligibility to use the Service.	It is in our legitimate interest to ensure compliance with applicable age-gating rules.
Customer support information: Game user account and contact information: including your user nickname and icon, open ID, APPlD, country selected by you during registration, login channel and channel ID, platform ID, language type, registered username, social account, mobile phone, registration time, level, email address and email verification code); Login status verification information; Device information; Game data: Game character information (including your role name and role lD, game data and records, frequency of playtime, game history), and in-game data (including items, purchase and top-up information, penalties, activities, game match data, in-game friends); Device information such as device ID and IP address (only applicable for guest users that have lost their account); Customer service log data (including Open ID, ticket date, type of request); Any other details/information (including any documents/media) that you choose to provide to us as part of your ticket, query and your contact information	We use this information to: · allow you to contact the customer support of Poolcity-8ball · to provide support and troubleshooting, such as addressing and remediating technical issues and bugs, and improve our services.;	Necessary to perform our contract with you to provide and support the Service.
Information generated as part of the Service
Crash information: platform ID, product ID, bundle ID, user ID, device ID, crash time, upload time, start time, elapsed time, manifest file’s version name and version code, product version, model, OS version, CPU type, UUID, country, exception message and name given by system / developers, thread name, system logs, user logs, whether the device has obtained root status, free memory, SDK version, free storage, crash detail, network type, IDFV, process name, crash addressed accessed by system, call stack for all threads, brand, CPU name, available RAM, available ROM, available SD card, total RAM, total ROM, total SD card, ROM ID, Linux error number, whether application is in front while crash happens, whether device is an emulator, file descriptor information.	We use this information to locate and resolve crash issues and to improve the Service.	It is in our legitimate interest to use this information to resolve crashes, ensure the security and integrity of the Service and to improve the Service.
Game resources and version update information: Open ID, device model, device name, login channel ID	We use this information to provide you with Service updates and to allow you to pre-download in-game resources.	Necessary to perform our contract with you to provide the Service.
Game pre-download information: Open ID, device name and device model	We use this information to allow you to pre-download in-game resources.	Necessary to perform our contract with you to provide the Service.
IDIP Information: Open ID, area, platform ID, partitioned area, region and country	This information is used to provide our internal customer service and business analysis teams with a better understanding of user data.	It is in our legitimate interest to allow IDIP to collect this information to improve the Service.
Operational Information: · Log Data: Submitted content (e.g., user ID), operation type (e.g. gift, query), volume and reason, and operation status · Other Data: Open ID, area, platform ID, partition, UIN We only process Other Data momentarily and do not store such information on our servers. This information is stored on your device.	We use this information to respond to customer support requests and user complaints.	Necessary to perform our contract with you to provide the Game.
Event Rewards Distribution Information: Open ID, area, platform ID, partition	We use this information to distribute event rewards in connection with events which you participate in.	Necessary to perform our contract with you to provide the Service.
Network quality information: Open ID, device model, device name	We use this information to: Ÿ monitor your in-game network quality and performance; and Ÿ monitor the success rate of users accessing the Service.	It is in our legitimate interests to use this information to monitor the performance of the Service to ensure smooth operation of the Service.
Game performance analysis data: Ÿ Identity information: Open ID Ÿ Device information: phone memory, GPU information, CPU model, CPU usage rate, device brand, network traffic, device system version, screen resolution, ROM, RAM, device manufacturer, CPU architecture, remaining memory, device model, system time, UUID, system startup time, whether the device has obtained root permission, system startup time, battery status Ÿ Other: frames per second, SDK version, network type, application version, application package name	We use this information to report on gameplay performance, statistics and analysis.	It is in our legitimate interest to measure and analyse the performance of players in the Service.
Anti-cheating information: device identifiers, device model, operation system, application activities, system performance data	We use this information for detect anti-cheating behaviour, implement countermeasures such as fraud prevention strategies, and profanity filters.	It is in our legitimate interest to ensure the security of our Service, to provide a fair environment for players, and to improve the Service.
Payment information (in-app): · Identity information: Open ID, country, role ID · Device information: CPU model, device model · Other: currency, SDK version, application version, network type, IDFV, purchase amount	We use this information to enable you to use the in-app payment function in the Service via Google Play or iOS Apple Store and to provide you with information about your purchase history and to restore purchased items.	Necessary to perform our contract with you to provide the Service.
Data analysis and reporting information: Ÿ Account information: nickname, username, user IDs, email address Ÿ Social media account information: login channel, profile pictures, username, friend list Ÿ Device information: device identifiers, device model, operation system, network, screen, system performance data Ÿ Location information: IP address, country/region Ÿ Gameplay data: in-game activities log, gameplay statistics	We use this information to carry out data analytics to understand how our users interact with the game.	It's in our legitimate interest to use this information to monitor the success and smooth operation of the Game.
Account security protection information: UUID, device language, device manufacturer, RAM, ROM, system time, system startup time, running process information, network type, IP address, operator name, application version, screen resolution, device brand, device model, CPU Info,	We use this information to protect the security of your account.	It is in our legitimate interest to use this information to ensure the security of your account.
Notification information: Open ID, UUID, device language, screen resolution, device brand, device manufacturer, device model, RAM, ROM, CPU Info, application version, network type, IP address. We process your information momentarily but do not store this on our server.	We use this information to send you notifications about announcements, updates or information relating to the Service.	Necessary to perform our contract with you to provide the Service.
Server reporting information: Ÿ Identity information: Open ID Ÿ Device information: IDFV, device model, CPU architecture, running process information system properties, system setting Ÿ Other: network type, operator name, IP address	We use this information to connect to the server and ensure the correct version of the Service is provided.	Necessary to perform our contract with you to provide the Game.
Data Collection and Reporting Information: · Device information: phone memory, device brand, device system version, device manufacturer, ROM, screen resolution, RAM, system time, device model, device name, CPU model, CPU architecture · Other: SDK version, IP address, mobile network code, network type, IDFV, application package name, application version, IDFA	We use this information to understand your interests and improve our advertising and marketing programs.	It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.
Incentive Advertising Information: Advertisement play time and click counts (aggregated)	We use this information to distribute rewards after the advertisements have been played entirely and to settle with the advertisement distributor.	It Is in our legitimate interest to use this information to monitor the success of our advertising programs.
For Events We will provide you with additional notice if the information collected for a specific event exceeds the scope below.
Identifying Information (e.g. name, address and post code (if applicable), contact information (email address, telephone number), date of birth, country of residence, game ID and character information, UUID, username, social media IDs and information, event-specific identifiers, government-issued document identifiers, and similar identifiers)	We use this information for one or more of the following purposes: · to facilitate access to the Event; · we use identifying information like date of birth, country of residence, and government-issued document identifiers for: (i) offline tournaments registration (e.g. relating to hotel bookings); (ii) delivery of physical prizes or cash prizes; and to provide an engaging experience.	Necessary to perform our contract with you in connection with the Event. It is in our legitimate interest to use this information to provide an engaging experience.
Survey Information: Any information requested as part of the survey (e.g. email, country or region of residence, gaming habits and preferences, gameplay frequency, favourite game categories, language preference, and any other responses you choose to provide as part of the survey response)	To allow you to participate in surveys about an Event, to improve the Service, and for registration purposes. To send you news, events and promotions relating to the Event.	We collect this information with your consent.
Device and Network Information (e.g. device ID, operating system, IP address, device specifications, and similar technical data)	To facilitate access to the Event, maintain records, optimize game performance, server management, ensure smooth gaming experience	Necessary to perform our contract with you in connection with the Event.
Gameplay and Interaction Data (e.g. in-game performance data, items and prices, game profile, usernames or nicknames, behavioural data, communication data, feedback or survey responses, likes and dislikes, interests and habits, lifestyle information, preferences, leaderboard and ranking information, streamer-related information, and similar gameplay and interaction data)	We use this information for one or more of the following purposes: · to track progress, maintain records, and provide Event-related rewards; · to identify and rank users in the game or on leaderboards, improve game balance and design, facilitate in-game chat or communication, collect feedback, improve game design, Event-related rewards; and to provide an engaging experience.	Necessary to perform our contract with you in connection with the Event. It is in our legitimate interest to provide an engaging gaming experience for our users.
Media and Additional Data (e.g. pictures, videos, other personal information or gameplay data related to cheating prevention, health-related information, video footage of gameplay, recorded images, and similar media and additional data)	We use this information for one or more of the following purposes: · to allow social and traditional media promotion; · to prevent cheating, and protect other players; and to provide an engaging experience	It is in our legitimate interest to promote the Event, ensure a safe gaming environment, and to provide an engaging experience.

3. How We Store and Share Your Personal Information

We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

We have servers for the Service in Singapore, United States and Ireland. We also have support, engineering and other teams who may support the Service, including from Singapore, and the PRC.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

Third parties that provide services in support of the Service, including Tencent Cloud, a provider of cloud services that stores information identified in this policy in Singapore. All third-party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Service (i.e., for the purpose(s) described above).
Third-party partners that we collaborate with in providing the Service, including payment processors that facilitate in-app purchases, social media platforms if you participate in our activities through the platforms or if you otherwise choose to share certain information to social media platforms linked through our Service. These companies will process your personal information and govern your use of their services and products in accordance with their terms and privacy policies.
Companies within our corporate group who process your personal information solely for the purpose of providing the Service to you. All such group companies may only use your personal information in accordance with this Privacy Policy.

Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.
Third parties to ensure safety, security, or compliance with laws. We may disclose your information to:

enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (such as exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

4. The Security of Your Personal Information

We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Services or otherwise via the Internet; any transmission is at your own risk.

5. Data Retention

We do not keep your data for longer than is necessary to fulfil the relevant purpose described above unless we are required or permitted to do so under law. If we retain your information beyond the retention periods set out below, for example, to comply with applicable laws, we will store it separately from other types of personal information.

For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information	Retention Policy
Date of birth Friends list Notification information	This data is only processed and stored on your device. We do not store this information on our servers.
Payment information (in-app)	Stored for the lifetime of your use of the Service or deleted manually within 30 days of your request, whichever is earlier, subject to any other requirements on retention periods in order for us to comply with legal obligations.
Data analysis and reporting information Incentive advertising information	Stored for 6 months.
Game resources, version update and pre-download information Crash information Anti-cheating information	Stored for 90 days after which it is automatically deleted.
Operational information	Log data: Stored for 6 months. Other data: processed momentarily and is not be stored on our servers.
Network quality information Game performance analysis data	Stored for 30 days or deleted within 30 days of your request.
Account security protection information Compliance Information Customer support information Account registration information Data collection and reporting information Server reporting information	Stored for 90 days from the date of your last log in or deleted manually within 30 days of your request, whichever is earlier.
Customer support information	For customer service log data: Stored until the Game is Terminated. If you request for account deletion, data will be deleted within 30 days after your request. For game data: Processed until your support ticket, query or review has been resolved or completed. For customer support information (other than customer service log data and game data): 2 years (unless you provide sensitive data, in which case such data will be deleted after your support ticket, query or review has been resolved or completed). If you request for deletion, data will be deleted within 30 days after your request.
Event rewards distribution information	Stored for 30 days from end of the event.
IDIP information	We store two sets of the same data on different databases within our server: (1) stored for 7 days (to provide the Service); and (2) stored for 3 months (to make available for subsequent investigation of records).
Data subject request ticket information	Stored for 3 years.
*For Events*
Identifying Information	Stored for one year after the end of the Event, or deleted within 30 days from the receipt of your deletion request. In case those information are necessary to maintain the record of the participation to the Event, such will be kept until Service is shut down.
Device and Network Information Gameplay and Interaction Data	Stored for one year after your last interaction with the Event, or deleted within 30 days from the receipt of your deletion request. In case those information are necessary to maintain the record of the participation to the Event, such will be kept until Service is shut down.
Media and Additional Data	Stored until the Service is shut down, or deleted within 30 days from the receipt of your deletion request.
Survey Information	Stored for up to 1 year.

6. Your Rights

Some jurisdictions’ laws grant specific rights to users of the Service. Please refer to the Supplemental Jurisdiction-Specific Terms, or the applicable laws in your jurisdiction, for an overview of specific rights that apply to persons subject to data protection laws in the listed jurisdictions and how these can be exercised.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). You can exercise some of these rights directly by accessing and updating the information in your account. If you believe we hold any other personal information about you, please contact us.

Access

You may have the right to access personal information we hold about you, how we use it, and who we share it with.

Portability

You may have the right to receive a copy of certain personal information we process about you. For example, in certain jurisdictions this can comprise personal information we process pursuant to our contract with you (e.g., account name), as described above in the section “How We Use Your Personal Information”. We will provide further information to you about transferring this data if you make such a request.

Correction

You may have the right to correct personal information we hold that is inaccurate.

Erasure

You may be able to delete your account, or remove certain personal information, by logging into your Service account. We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Objection

You may have the right to object to our processing of your personal information. If you wish to do so, please contact us at dpo_poolcity@proximabeta.com or using the contact details set out below, and we will consider your request.

Consent Withdrawal

To the extent provided by applicable laws and regulations, you may withdraw consent you previously provided to us for certain processing activities by contacting us at dpo_poolcity@proximabeta.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service. Please note that the right to withdraw consent is only available if the legal basis for processing information is consent.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). These are essential system and service-related announcements and you are not able to opt-out of these notifications, which are not promotional in nature.

Advertising

You may choose to stop receiving advertising or marketing promotions from us when using the Service by following the opt-out instructions in the Service.

7. Contact

You can reach us using our online form for submitting data privacy related request and question here.

For any questions not covered by the form, please email: dpo_poolcity@proximabeta.com

Mailing Address:

International Privacy & Data Protection Centre
30 Raffles Place #12-01
Singapore
048622

We will endeavour to deal with your request as soon as possible. This is without prejudice to any right you may have to launch a claim with a data protection authority in the region in which you live or work where you think we have infringed data protection laws.

8. Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here and notify you in accordance with relevant legal requirements.

9. Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this Privacy Policy, the English version shall prevail.

SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for users of the Service, which are set out in this section. If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Australia

We take reasonable steps to ensure that third-party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third-party recipients. You have the right to access personal information we hold about you, how we use it, and who we share it with. You have the right to correct any of your personal information we hold that is inaccurate. You have the right to opt-out of use of your personal information for direct marketing purposes.

If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Service.

Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using the Service. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of the Service, including social media integration and in-Service purchases.

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (Telephone: +61 1300 363 992 or email: enquiries@oaic.gov.au).

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us as specified in Section 7 (Contact). Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Philippines

You are entitled to the following rights:

Right to be informed. You may in certain circumstances have the right to be informed whether personal data pertaining to you is being, or has been processed, including the existence of automated decision-making and profiling.
Right to object. You may in certain circumstances have the right to object to the processing of your personal information, including processing for direct marketing, automated processing or profiling.
Right to access. You may in certain circumstances have the right to seek reasonable access to, upon request, your personal information.
Right to rectification. You may in certain circumstances have the right to dispute an inaccuracy or error in your personal information and have us correct it, unless the request is vexatious or otherwise unreasonable.
Right to erasure or blocking. You may in certain circumstances have the right to suspend, withdraw or seek the blocking, removal or destruction of your personal information.

By consenting to this Privacy Policy, you consent to us:

collecting and processing your personal information as described in Section 2 (How We Process Your Personal Information);
sharing your personal information with third parties, companies within our corporate group, and a third party that acquires substantially all or substantially all of us or our business, as described in this Privacy Policy and for the purposes stated herein; and
transferring or storing your personal information in destinations outside the Philippines as described in Section 3 (How We Store and Share Your Personal Information).

Indonesia

By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use our services and we have the right to not provide you with access to our services.

If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Game, and the Website.

In the event we fail to maintain the confidentiality of your personal information in the Website and the Game, we will notify you through the contact information provided by you or via the Website and the Game, to the extent required by local laws and regulations.

You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).

Mexico

Some of the purposes of processing specified in Section 2 (How We Process Your Personal Information) are voluntary. We may also use your personal data for the voluntary purpose of sending information to your email that we may consider relevant to you.

In general, we do not require your consent to carry out the transfers detailed in Section 3 (How We Store and Share Your Personal Information). In any case, by using the Website and the Game and providing us with your personal data, you agree to the data transfers detailed therein that require your consent.

To understand more about and exercise your rights to “Access”, “Correction”, “Erasure”, “Objection”, “Restriction of Processing to Storage Only “, which includes the limitation to the use and disclosure of your personal data as well as the applicable means, procedures and requirements to exercise any of your rights, please contact us as specified in Section 7 (Contact).